Our framework for cancellations, service changes and refund requests relating to AarogyaSage consultations, programs and paid services.
Scope
This policy applies to paid AarogyaSage services, consultations, programs and other paid offerings unless a specific offering page or written service agreement states different terms.
Before You Purchase
Please review the service description, duration, inclusions, pricing and any stated conditions before making a payment. If you are unsure whether a service is appropriate, contact us before purchasing.
Cancellation Requests
If you need to cancel a service, contact us as soon as possible using the contact details provided on the website. Whether a refund is available can depend on the service type, whether the service has started, and whether resources or appointments have already been delivered or reserved.
Consultations & Appointments
Where a consultation or appointment has already taken place, or where substantial professional time has already been committed specifically to the service, the amount paid may not be refundable. If an appointment is cancelled sufficiently in advance, we may offer rescheduling or another appropriate resolution depending on the service.
Programs & Personalized Plans
Personalized plans, assessments, reports, structured programs or other work created specifically for a client may be treated differently from an unused general purchase because professional time and resources may already have been allocated or delivered.
Refund Assessment
Refund requests are reviewed against the service purchased, its status, the timing of the request and any specific terms communicated at purchase. An approved refund is normally returned through the original payment route where technically possible.
Non-Receipt & Service Issues
If you believe a paid service was not delivered as described, contact us promptly with your order or booking details and a description of the issue so that we can review it.
Payment Processing
Third-party payment providers may have their own processing timelines. Once AarogyaSage initiates an approved refund, the time taken for the amount to appear in the original payment method can depend on the payment provider and banking system.
Changes by AarogyaSage
If AarogyaSage needs to cancel or materially change a service, we may offer rescheduling, an alternative service or a refund as appropriate to the circumstances and the service terms.
Contact
For a cancellation or refund request, contact contact@aarogyasage.com with your name, purchase or booking details and the reason for the request. We will review the request and communicate the applicable resolution.